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What is an ‘urgent repair’? 

An urgent repair is defined as the below:

  • burst water service
  • blocked or broken toilet system (if you only have one toilet for use)
  • serious roof leak
  • gas leak
  • dangerous electrical fault
  • flooding or serious flood damage
  • serious storm or fire damage
  • an essential service or appliance for hot water, water, cooking, heating, or laundering is not working
  • the gas, electricity or water supply is not working
  • a cooling appliance or service provided by the rental provider is not working
  • a safety-related device, such as a smoke alarm or pool fence, is not working
  • an appliance, fitting or fixture that is not working and causes a lot of water to be wasted
  • any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure
  • a serious problem with a lift or staircase.


If the urgent repair occurs within business hours Monday to Friday, 9am to 5:30pm

If the urgent repair occurs within business hours, contact your Property Manager immediately to advise. If you email your Property Manager and receive an ‘out of office’ reply, please phone our office on 8102 0200 to report the issue

If the urgent repair occurs outside of business hours, a on a weekend or public holiday
For any urgent maintenance outside of business hours you may contact one of the tradespeople listed below. Remember to email your Property Manager to let them know that an urgent repair item occurred outside of business hours.   

Smoke Alarms, Gas or Electrical Faults:
Detector Inspector – 1300 134 563
Electrical Repairs
TAT Electrical Services – 0433 797 309
ModTech Group Electricians – 0407 326 080
Plumbing or Gas Repairs
City Plumbing and Maintenance – 0401 291 654
Power Plumbing Plus – 0459 288 112General Building/Handyman items:
AMS Building & Maintenance Services – 0419 310 190
Scal Property Services – 0407 811 736Locksmith:
Ace Locksmiths –  (W) 9534 0586 (M) 0419 376 301

VicLocks – Security – 0418 397 297

Heating & Cooling:
Add Air Conditioning P/L – 0437 233 477
Melbourne Heating & Air Conditioning – 1300 655 707

If any of these tradespeople are not available you can engage another local tradesperson to attend. For all other non-urgent maintenance issues, please notify your Property Manager via an email and they will respond during business hours  

Please email southbank.vic@raywhite.com if you require any other information.